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BeanLogin Integration with ZenDesk


This guide details the necessary steps to establish SSO for ZenDesk using BeanLogin.

The guide assumes that you already have an existing ZenDesk Business subscription.

SSO Configuration in BeanLogin

Create As Password-Vault App Create As SAML App User Provisioning Supported
Supported Supported Supported

Below are the steps involved in configuration of SSO for PeopleHR within BeanLogin

  1. Login to BeanLogin as an Administrator.
  2. Navigate to Administration >> Access Management >> Corporate Apps.
  3. Click New.
  4. Select ZenDesk from the list of apps and click it will give option whether to add as password-vault/SAML based on choice select the proper option and click on Add Selected Apps. It will add apps under corporate section with status as inactive.
  5. Click ZenDesk app from Corporate Apps section and open in edit mode and enter your domain name.
  6. Click Download Metadata File button and keep that file with you.
  7. Submit.

SSO Configuration in ZenDesk

  1. Sign in to your Aha account(e.g. https://apollomon.zendesk.com).
  2. Select the Admin icon, then select Security from the Settings category.                                                                                
  3. From the Global tab, click on Manage security settings in Admin Center.   
  4. Click on Single Sign On -> Configure SAML.
  5. Provide SAML SSO URL as https://host_name/Federation/SAML2SSO.aspx, host name is you current BeanLogin site host.
  6. Provide Certificate fingerprint as 21906a89256a3530eaabc30dd17ce83428cb04c5.

  7. Once this is done, go to Staff Members and set the External Authentication to Single Sing-On.
  8. Save.

Provisioning Configuration in BeanLogin

You can enable the provisioning from the two places

  1. From Corporate App Edit where you have last step as Provisioning.
  2. From Identity Management -> Endpoint Provisioning Section.

Once you enabled the provisioning don’t change any other value from page. Provide you admin cred in API and secret field and set authentication scheme to basic.

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